At Cheap Dress Store, we’re committed to making your shopping experience as seamless as possible, whether you’re after that perfect Little Black Dress, a trendy Bodycon Dress, or a comfortable Shirt Dress. Our shipping and returns policies are designed with our fashion-forward customers in mind – particularly our style-conscious shoppers aged 18-35 who love affordable yet on-trend fashion.

Shipping Information

Order Processing Time

We process all orders within 1-2 business days (excluding weekends and public holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to suit your needs:

  • Standard Shipping (£12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after dispatch
    • Includes tracking and insurance
  • Free Shipping (Orders over £50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after dispatch
    • Includes basic tracking

Note: We ship worldwide except to some Asian and remote regions. Delivery times may vary depending on your location and customs processing.

Easy Returns & Exchanges

We want you to love every Blue Dress, Maxi Dress, or Midi Dress you order from us. If something isn’t quite right, our hassle-free returns policy has you covered.

Returns Basics

  • Return window: 15 days from delivery date
  • Condition: Items must be unworn, unwashed, with original tags attached
  • Return shipping: Customer’s responsibility unless item is faulty

Step-by-Step Return Process

  1. Initiate Your Return: Email our customer service at [email protected] with your order number and return request (see template below)
  2. Wait for Approval: We’ll respond within 2 business days with return authorization and instructions
  3. Package Your Item: Securely pack the dress in its original packaging if possible
  4. Ship Your Return: Send to our Sheffield address (provided in approval email) using a trackable service
  5. Receive Confirmation: We’ll email you once we process your return

Exchange Process

For exchanges (size or color changes):

  • Follow the same steps as returns
  • Clearly state your desired replacement item in your email
  • We’ll ship your new item once we receive the original (additional shipping charges may apply)

Return Email Template

Subject: Return Request – Order #[Your Order Number]

Dear Cheap Dress Store Team,

I would like to return/exchange the following item from my order #[Your Order Number]:

Item Name: [e.g., Blue Bodycon Dress]

Size/Color: [e.g., Medium/Navy]

Reason for Return: [e.g., Size too small]

For exchanges, please send: [Specify replacement size/color if applicable]

Please advise next steps at your earliest convenience.

Best regards,

[Your Full Name]

[Your Contact Number]

Refund Information

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Deductions: Original shipping costs are non-refundable (except for faulty items)

International Returns

For our global customers:

  • Return shipping costs are the customer’s responsibility
  • Customs/duties fees are non-refundable
  • We recommend using our original carrier (DHL/FedEx/EMS) for smoother processing

Non-Returnable Items

Good news! Based on our current collection, all dress categories (including Little Black Dresses, Shirt Dresses, Bodycon Dresses, Blue Dresses, Maxi Dresses, and Midi Dresses) are returnable provided they meet our condition requirements.

Need Help?

Our friendly customer service team is always here to assist with any shipping or returns queries. Contact us at [email protected] or visit our Sheffield office at:

58 Haymarket, Sheffield, GB S2I 4QJ

Happy Shopping!

The Cheap Dress Store Team