At Cheap Dress Store, we want you to love every Little Black Dress, Bodycon Dress, or Shirt Dress you purchase from us. However, we understand that sometimes things don’t work out. Our hassle-free returns policy ensures shopping with us is risk-free for our fashion-forward customers worldwide.

Our Target Customer Promise

Designed with our style-conscious, value-driven shoppers in mind (particularly women aged 18-35 seeking trendy yet affordable dresses), our returns process reflects the same simplicity and transparency you expect from our curated collection of Blue Dresses, Maxi Dresses, and Midi Dresses.

Returns & Exchanges Basics

Return Window: 15 days from delivery date

Condition: Items must be unworn, unwashed, with original tags attached

Return Shipping: Customer responsible unless item is faulty

Step-by-Step Return Process

  1. Initiate Your Return: Email our customer service at [email protected] with your order number and return request (template provided below)
  2. Wait for Approval: We’ll respond within 2 business days with return authorization and instructions
  3. Package Your Item: Securely pack the dress in its original packaging if possible
  4. Ship Your Return: Send to our Sheffield address (provided in approval email) using a trackable service
  5. Receive Confirmation: We’ll email you once we process your return

Exchange Process

For exchanges (size or color changes):

  1. Follow the same steps as returns
  2. Clearly state your desired replacement item in your email
  3. We’ll ship your new item once we receive the original (additional shipping charges may apply)

Return Email Template

Subject: Return Request – Order #[Your Order Number]

Dear Cheap Dress Store Team,

I would like to return/exchange the following item from my order #[Your Order Number]:

Item Name: [e.g., Blue Bodycon Dress]

Size/Color: [e.g., Medium/Navy]

Reason for Return: [e.g., Size too small]

For exchanges, please send: [Specify replacement size/color if applicable]

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Number]

Refund Information

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Deductions: Original shipping costs are non-refundable (except for faulty items)

Non-Returnable Items

Based on our product analysis, all dress categories (including Little Black Dresses, Shirt Dresses, etc.) are returnable provided they meet our condition requirements. We currently have no non-returnable items in our collection.

International Returns

For our global customers (excluding some Asian and remote regions):

  • Return shipping costs are the customer’s responsibility
  • Customs/duties fees are non-refundable
  • Consider using our original carrier (DHL/FedEx/EMS) for smoother processing

Questions?

Our friendly customer service team is always here to help with any returns queries. Contact us at [email protected] or via our Sheffield office.

Happy Shopping!
The Cheap Dress Store Team