Welcome to Cheap Dress Store’s FAQ section! We’ve compiled answers to the most common questions about our trendy dresses, delivery options, and shopping experience. Can’t find what you’re looking for? Our friendly customer service team is always happy to help at [email protected].

About Our Store

Who is Cheap Dress Store for?
We cater to fashion-conscious women who want stylish dresses at affordable prices. Whether you need a figure-hugging Bodycon dress for a night out, an elegant Maxi for special occasions, or timeless Little Black Dresses for your wardrobe essentials, we’ve got you covered!
What’s your store style?
Think trendy yet affordable! We offer a carefully curated selection of dresses that combine current fashion trends with budget-friendly pricing. From casual Shirt Dresses to formal Midi Dresses, our collection is designed to help you look fabulous without breaking the bank.

Products & Sizing

What types of dresses do you offer?
Our collection includes:
  • Blue Dresses – perfect for making a colorful statement
  • Bodycon Dresses – for those who love figure-hugging styles
  • Little Black Dresses – timeless wardrobe essentials
  • Maxi Dresses – elegant floor-length options
  • Midi Dresses – versatile mid-calf length
  • Shirt Dresses – casual yet chic everyday wear
How do I know which size to order?
Each product page includes detailed size charts with measurements. We recommend comparing your body measurements with our charts for the best fit. If you’re between sizes, we suggest sizing up for comfort.
Are your dresses true to size?
Most of our dresses run true to size, but we always recommend checking the specific size chart for each dress as styles may vary slightly. Our product descriptions include fit notes to help you choose.

Ordering & Payment

What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all your payment information. We never store your full credit card details on our servers.
Can I modify or cancel my order after placing it?
We process orders quickly to get your dresses to you ASAP! If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t been processed yet.

Shipping & Delivery

Where do you ship to?
We ship worldwide! However, we currently cannot deliver to some remote areas in Asia and other locations. During checkout, you’ll be notified if we can’t ship to your address.
What are my shipping options?
We offer two convenient options:
  • Standard Shipping (£12.95): Delivered in 10-15 business days via DHL or FedEx with tracking
  • Free Standard Shipping: For orders over £50, delivered in 15-25 business days via EMS
All orders are processed within 1-2 business days before shipping.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with your tracking number. You can use this to follow your package’s journey to your doorstep!
Why does free shipping take longer?
Our free shipping option uses EMS (rather than premium carriers) to keep costs down for you. This allows us to offer free shipping on orders over £50 while maintaining our affordable dress prices.

Returns & Exchanges

What’s your return policy?
We want you to love your purchase! You have 15 days from receipt to return items in original condition (unworn, unwashed, with tags attached) for a refund.
How do I return an item?
Please email us at [email protected] with your order number and the items you wish to return. We’ll provide return instructions. Please note return shipping costs are the customer’s responsibility unless the item is faulty.
How long does it take to process my return?
Once we receive your return, please allow 3-5 business days for processing. Refunds will be issued to your original payment method.
Do you offer exchanges?
Currently, we don’t offer direct exchanges. We recommend returning the original item (following our return policy) and placing a new order for the desired item. This ensures you get your new dress as quickly as possible!

Contact & Support

How can I contact customer service?
Our friendly team is always here to help! Email us at [email protected] and we’ll typically respond within 24 hours.
What are your business hours?
Our customer service team is available Monday-Friday, 9am-5pm GMT. Emails received outside these hours will be answered the next business day.
Where is your company located?
Our headquarters are at:
Cheap Dress Store
58 Haymarket
Sheffield, GB S2I 4QJ
United Kingdom

Still have questions? Don’t hesitate to reach out – we’re here to make your Cheap Dress Store shopping experience fabulous from start to finish! Happy shopping!